Keeping your customers informed of the status of your website, application, or service is essential nowadays. If you don’t have a status page to communicate this, you’re missing an opportunity to improve transparency and reduce customer support burden. This is especially true if you are running an online business and your website is your main source of income, a status page is crucial not only for your business but for your customers as well. Status page cost can vary greatly from zero to hundreds of dollars per month.
The importance of having a good status page is crucial for your business, but what kind of service can you rely on? How can you monitor the status of your own servers and then communicate that status to your customers? And how much will it cost you to keep these up?
For this article, we’ll be going over different hosted status page services and what you can expect from them and their price points. There are essentially two types of status page services. Some are more focused on providing automated monitoring such as ping times for your website. These often have a public status page as a feature that displays these ping times as well as uptime history. Others status page services are focused on a public status page with outage notifications updated by staff members. Some of these offer automated monitoring as a feature. Pricing ranges from free to thousands of dollars per month.
Statuspage is the most popular status page service, used by large online websites like Reddit, Cloudflare, Dropbox and so on. As on the of the original SaaS tools for status monitoring pages, Statuspage is one of the best and is used by many of the largest websites around. It was acquired by Atlassian who continues to grow it. Statuspage can reliably help communicate any website issue and scheduled maintenance.
Other features you can expect from using Statuspage are the ability for customers to subscribe using email or SMS to send them notifications, chat integration for editing your status page from Slack, incident templates that allow you to save any incident for future use, automated service uptime and response time display, and much more. Statuspage also allows its users to integrate with many third-party services to embed status and metrics.
Statuspage offers 4 different plans depending on what type of website you are trying to run.
Hobby: Made for smaller companies but adequate for most people just starting out with a status page. The cost is $29 per month and offers 250 Subscribers, 5 Team Members, 5 Metrics,Email Notifications, Basic Customization, Status & Authenticated API.
Startup: Made for upcoming companies. Costs $99 per month and offers1,000 Subscribers, 10 Team Members,10 Metrics, Email/SMS/Webhook Notifications, Custom CSS, Status & Authenticated API, Team Member SSO
Business: Costs $399 per month and offers 5,000 Subscribers25 Team Members25 Metrics, Email/SMS/Webhook Notifications,Custom CSS/HTML/JS, Status & Authenticated API, Team Member SSO, Component Subscriptions, Yearly PO & Invoicing Available
Enterprise: $1,499 per month and offers 25,000 Subscribers, 50 Team Members, 50 Metrics, Email/SMS/Webhook Notifications, Custom CSS/HTML/JS, Status & Authenticated API, Team Member SSO, Component Subscriptions, Yearly PO & Invoicing Available.
Uptime Robot was launched in early 2010 as a free status monitoring solution for everyone. This service offers a tool that allows you to check up on your site every five minutes and alerts you of any downtime. Now, Uptime Robot offers a paid plan that includes more features and offers other features including a public status page. The paid plan includes more checks and comes with 50 server locations to monitor and verify your site’s downtime from across the world. Uptime Robot is a good choice for those that mostly want to ping their site and offer a public display of that ping history.
Two plans are offered:
Free version: Cost is free and offers 50 monitors, 5-minute monitoring intervals, 2 months of logs
Premium version: $47.83 per month and offers 1000 monitors, 24 months of logs, 160 SMS credits, and 1-minute monitoring intervals
Exana is another status page service that offers its users real-time communication concerning any incident and scheduled maintenance and tracks your platform status. They have a robust responsive mobile design for their pages. Users checking the status on the go will receive instant updates on how the system is performing. Exana does offer two plans, one that is free and one that is paid. The free options only offer access to basic features.
Free version: Includes Incident Handling, Maintenance schedule & calendar, Page Announcements, Unlimited Subscribers, Customizable Theme, Analytics Ready Support.
Premium: Their status page cost is very reasonable at $9.95 per month and includes Incident Handling, Maintenance schedule & calendar, Page Announcements, Unlimited Subscribers, Customizable Theme, Analytics Ready Support, HTTPS/SSL, Visitor Messages, Platform Checks, 14 Day Free Trial.
Created by Freshworks, Freshping is a good choice for those already in the Freshworks ecosystem. It’s primarily a service to monitor the status of websites and applications. They offer a status page with instant downtime alerts from 10 different locations around the world, ensuring your website does go down, you’ll be alerted in less than 60 seconds. They also offer multi-channel integrations with Slack, Twilio, Email and even SMS. Their multi-using login function allows up to 10 people to log on to the service, allowing 10 users to receive instant downtime alerts and weekly reports.
They have four plans, with one of them being free.
Free: It’s free and includes 50 Checks at 1 Min interval, 10 Global Locations, 5 Public Status Pages, 10 Users, 6 Months Data Retention, 5 Integrations.
Blossom: Costs $11 per month/billed annually includes 12 Users, 10 Integrations, 12 Months Data, Reports & Logs Advanced Monitoring, Advanced Settings, Advanced Alerting.
Garden: Costs $36 per month/billed annually, includes 80 Checks, 20 Users, 15 Integrations, 24 Months Data, Reports & Logs, Advanced Monitoring, Advanced Reporting, Public Status Page
Estate: Costs $72 per month/billed annually includes 100 Checks, Pause Monitoring, Maintenance window, Performance monitoring, Performance alerting, Badges Integrations, Freshstatus status page
Just like any other on this list, Site24x7 comes with offerings plans and add-ons between its small and premium offerings. Which one you choose comes down to the type of website you are running. This service comes equipped with some powerful functions that provide website, service, network, and application monitoring. Anyone who uses Site24x7 will be capable of using real sure monitoring to gain user feedback as well. Site24x7 is focused on monitoring and has a status page as just one feature.
There are four different plans you can get from them.
Starter: Costs $9 per month, includes up to 10 Websites/Servers, 1 Advanced Monitor, 5 Network Interfaces, 100K RUM Pageviews & 1 site Select from over 110+ Locations, 50 SMS/Voice Credits Per Month, Multi-user Third party integration, Standard Support.
Pro: Costs $35 per month, includes up to 40 Websites/Servers, 3 Advanced Monitors, 5 Network Interfaces, 200K RUM Pageviews & 2 sites Select from over 110+ Locations, 150 SMS/Voice Credits Per Month.
Classic: Costs $89 per month, includes up to 100 Websites/Servers Upto 5 Advanced Monitors 10 Network Interfaces 200K RUM Pageviews & 2 sites Select from over 110+ Locations 250 SMS/Voice Credits Per Month
Enterprise: Costs $449 per month, includes up to 500 Websites/Servers, 25 Advanced Monitors, 100 Network Interfaces, 200K RUM Pageviews & 2 sites Select from over 110+ Locations, 500 SMS/Voice Credits Per Month
StatusPal is another app that allows you to create a status monitoring page. Along the lines of that, it also allows you to implement a monitoring and alert service for all your company’s status updates.
Some of the things that make StatusPal stand out is how they allow you to proactively communicate incidents and scheduled maintenance to your customers with a beautiful status page and automated subscriber notifications via SMS, Email, Slack and Twitter.
Free: Cost is free and includes 1 Team Member, Public Status Page, Statuspal Subdomain with SSL, Unlimited Status Updates, Up to 10 Services, Uptime Graph, Markdown Support, Custom Language, Status Badge, and up to 5 Incident Templates
Startup: Costs $7.99 per month and includes 8 Team members, 3 Advanced Monitors, 5 Network Interfaces, 200K RUM Pageviews & 2 sites Select from over 110+ Locations, 150 SMS/Voice Credits Per Month.
Business: Costs $15.99 per month and includes up to 25 team members, custom domains and all the features in the free and startup packages
StatusHub offers you clear and flexible communication with end-users that are supposed to reduce the disruption and downtime effected between your staff and clients. This service not only allows you to schedule alerts customers for any future downtime but communicate with them in real-time during times of emergencies. You’ll be able to improve customer relationships with transparency during any incident and show reliability among customers.
StatusHub also offers four plans for its service, and they show public pricing for three of those:
Basic: StatusHub’s status page cost starts at $49 per month and includes public or private pages, 5 team members, 250 subscribers, 750 SMS credits per month, email notifications, api support, statushub subdomain, and fixed StatusHub branding.
Standard: Costs $99 per month and includes public or private pages, 10 team members, 750 subscribers, 1,500 SMS credits per month, email notifications, webhook notifications, api support, custom subdomain with SSL, and ability to remove StatusHub branding
Premium: Costs $299 per month and includes public or private pages, 25 team members, 3,000 subscribers, 6,000 SMS credits per month, email notifications, webhook notifications, api support, custom subdomain with SSL, and ability to remove StatusHub branding.
Hund allows you to both manually and automatically update your status page whenever a problem occurs to your system. It can send out alert messages to your clients with a comprehensive explanation for the downtime. They include automated, multi-channel notifications, custom domains (with free https) and include display of rich, detailed metrics.
Hund’s pricing model is mostly dependant on the number of component on your status page as well as the number of separate status pages you have:
Price: Hund’s status page cost starts at $29 per month which includes 20 components for a single status page, unlimited traffic, users, and issues, Allows complete customization control, custom domain with free HTTPS, granular subscription controls, unrestricted integrations and more. Adding another 20 components doubles the price to $58 per month.
Status.io is fully customizable with incident tracking, subscriber notifications, and much more. It comes with a hosted status page as a solution like the others mentioned in this article.
They are very developer friendly and come with a load of integrations such as Pagerduty, Twitter, Uptime and many more. It has the most expensive starting price point among all services we’ve unearthed here.
Price: Status.io’s status page cost starts at $79 per month which includes 5 team members and 200 subscribers, 5 different metrics, and tracking issues. You can upgrade to their next package which costs $149/month and that comes with 2000 subscribers and 20 team members.
StatusCast allows users to communicate during downtime and allows you to schedule any future maintenance for communication with customers. Capable of multi-communication with Slack, SMS, email and so on. Automatically integrated with the status of various cloud-based services and completely customizable to enhance your page in any way it suits you.
Starter: StatusCast’s status page cost starts at $39 per month and includes 100 subscribers, 1 administrators, 3 components, E-mail notifications, Basic branding.
Growth: Costs $99 per month and and includes 2,000 subscribers, 2 administrators, 3 components, Everything in Starter plus: Scheduled maintenance, Basic Integrations, SMS, RSS, Webhook notifications API access
Small Business: Costs $299 per month and includes 5,000 Subscribers, 10 Administrators, 10 Components, Everything in Growth plus: Component Level Subscriptions Custom Notification Branding, External Metric Collection, Embeddable Components, Advanced Customization, IP Whitelisting, and a Custom CNAME
Enterprise: Requires you to contact them to set up a custom plan.
Status Page Cost Summary
As you can see, each of these services offer similar functionality for your status page. Choosing the right one all comes down which suits your website the best and if it manages to fit in your price range. We don’t endorse any particular service but do have some advice about what makes a great status page. Just keep in mind that having a status page is important for keeping your customers informed and reducing your customer support requests. When your customers know that an outage is underway and that you are already working on it, they will appreciate the transparency.
|Statuspage||$29 per month|
|Site24x7||$9 per month|
|StatusHub||$49 per month|
|Hund||$29 per month|
|Status.io||$79 per month|
|StatusCast||$39 per month|
Monitor Status Pages with StatusGator
Once you have a status page, you will need to make sure you keep it up to date. You should monitor the status of your hosting provider, your cloud provider, your email integration, your helpdesk software and more. This way, you can keep on top of outages that affect your customers and keep your status page updated. You can post an outage to let your audience know you are working on the issue. Monitoring all the status pages you depend on is what our product, StatusGator does.
After you’ve chosen a status page provider and set up your status page, give our 30 day trial a try! We would love to hear your feedback on how we could improve our product to make it better for you!